T-Mobile Live Chat

How to chat with T-Mobile by GetHuman

Current Wait: 38 mins (avg 35)
Hours: 3am-10pm PST
Click "Live Chat" in the middle
Why did you want to chat with T-Mobile?

Topics from recent customer chat windows

End plan with someone to get new phone plan by myself
I forgot my password then I cant access to my phone at all.
I have a T-* hotspot , always work great, decide to upgrade and use a Alcatel *linkzone...
Trying to order new service
T-Mobile home internet installed last Saturday. Why is it so slow? Speeds promised...
there is a problem with my account it says there is a device that i never ordered and m...
I have two problems:***) I have a package from T-Mobile but I don't know if it contains...
Was charged ** overdue
I would like to see the coverage on my phone it suddenly just started flickering and a...
I am following up about home internet. When I was invited to get home internet, I was t...
Government employee discount promised is not reflected in bill
Our fully paid for cell phones on WIFI
i bought a t mobile card by mistake, i do not have t mobile, i have different carrier a...
Just got my phone back from metro the phone number ***-***-**** and it's saying no data...
Help me with my issue

T-Mobile Live Support Statistics

Live chat starting pointhttps://support.t-mobile.com/community/contact-us
Call-back availableNO
Department you chat withCustomer Service
Chat center hours3am-10pm PST
Best time to chat3:15pm
Average wait35
Current wait38
Rank (overall)5
Alternate methodsphone or chat or web or twitter or facebook
Quality of communication79%
Quality of help51%
Customer votes35,780
Information last updatedWed Dec 23 2020 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-937-8997

Chatting with T-Mobile Customer Service

Live chat with T-Mobile by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with T-Mobile about. We can usually help ensure a better outcome. This is the best way to live chat with T-Mobile because 130,326 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case T-Mobile usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://support.t-mobile.com/community/contact-us are used to handling Update Account Info, Dispute a Charge, Payment Arrangement, Account Access, Device Support and other customer service issues. When you chat with T-Mobile agents, they are most likely chatting with you from their call center located in New Mexico or Texas or Philippines. Live chat is rarely available 24/7, and this department is open 3am-10pm PST. It's hard to tell if companies like T-Mobile offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting T-Mobile with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting T-Mobile

While T-Mobile does offer live chat as a way to get help, they also have a phone number. In total, there are 16 ways to get in touch with them. The best phone number for T-Mobile is their 800-937-8997 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact T-Mobile? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are T-Mobile and GetHuman affiliated?

GetHuman and T-Mobile have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

T-Mobile Contact Info

Which Companies Offer Chat-based Customer Service?

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