UPS Live Chat

How to chat with UPS by GetHuman

Live Chat with UPS Agents
Current Wait: 3 mins (avg 3)
Hours: Mon-Fri 8am-8pm EST
Online chat for shipping.
Why did you want to chat with UPS?

Topics from recent customer chat windows

Need to correct address number to correct info to establish a vuraye delivery asap
Package missing and I can't log in to start a claim
Package **Z**DP*T**********
Looking for a package.
I was supposed to receive my package the Saturday by * that never happened so I resched...
Delivery Intercept Package request - *Z**V*************
*z**f**a********** ups, Costco states sent ups **** order *********, I have * days left...
Why has my package not been picked up?
Hello, can you send me a street address for returns? I have no printer and usps tells m...
How do I include a return label to person I’m shipping to?
I need to cancel a package and I’ve tried logging in to UPS website, successfully, but...
A UPS truck hit my house and reported it to his manager.. A UPS manager came to the hou...
*ZA*R************* This is my tracking number. Can the ups person put the package in a...
I want to give the documentation for my delivery and organize the payment of costum fees
Help me with my issue

UPS Live Support Statistics

Live chat starting point
Call-back availableNO
Department you chat withCustomer Service
Chat center hoursMon-Fri 8am-8pm EST
Best time to chat2:30pm
Average wait3
Current wait3
Rank (overall)2
Alternate methodsphone or chat or facebook or email or web or twitter
Quality of communication81%
Quality of help30%
Customer votes42,662
Information last updatedThu Dec 24 2020 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-742-5877

Chatting with UPS Customer Service

Live chat with UPS by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with UPS about. We can usually help ensure a better outcome. This is the best way to live chat with UPS because 157,950 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case UPS usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at are used to handling Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue and other customer service issues. When you chat with UPS agents, they are most likely chatting with you from their call center located in Michigan. Live chat is rarely available 24/7, and this department is open Mon-Fri 8am-8pm EST. It's hard to tell if companies like UPS offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting UPS with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting UPS

While UPS does offer live chat as a way to get help, they also have a phone number. In total, there are 12 ways to get in touch with them. The best phone number for UPS is their 800-742-5877 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact UPS? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are UPS and GetHuman affiliated?

GetHuman and UPS have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

UPS Contact Info

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