Comcast Help Pages

Comcast Customer FAQ, Forum, and Online Help Desk

Comcast Help @ customer.comcast.com
Customer Help
Average time to fix: (7 hours)
Busiest time: 10:15am
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Recent Comcast help topics searched

No internet for * hours
Need address to send a bill to you.
I just want info on a low income senior internet plan before I sign up. I saw on-line t...
I would like to add tv toy package
I recently called about overcharges and it was not corrected As the rep stated it would...
Need to speak to an agent!!!!!! Today!!**Re: acct. * ********* - *********Need to make...
I am trying to email my certificate of ownership to the address provided by Comcast...
I received an email saying my Xfinity service would be canceled. I need an email addres...
Want to get the internet in my home
Internet not working properly
Transference of Lifeline and Link-up benefits to Xfinity service
Our acct has been on vacation hold since May. In Oct they put us on regular service. As...
I cannot access my bill because I am still listed as a secondary on my ex’s account but...
Intended to cancel service at old house and start new service at new house but instead...
my husbands email has been hacked ..he has lost all his emails and people in his contac...
WiFi is crashing while I’m playing my ps* n it’s been doing it a lot while I’m in a gam...

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Comcast Online Help at customer.comcast.com - Info & Stats

Help desk addresshttp://customer.comcast.com/Pages/Help.aspx
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time7
Rank amongst all ways to reach them15
Other means of communicationphone, chat, twitter, web
Communication customer rating55%
Quality of help rating47%
Votes for online help2,936
When this was last updatedFri Dec 25 2020 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-266-2278

Comcast Help Pages: What to Know

This is the Comcast help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Comcast's best customer help page or faq or forum, this is the best entry point according to 331,158 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-266-2278) which we show above. Sometimes when you dig through the various help topics and volumes on customer.comcast.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Comcast agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Comcast: General Information

Comcast has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Comcast using 4 different media: phone, chat, twitter, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-266-2278 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Comcast.

Do Comcast and GetHuman work together?

GetHuman has no relationship with Comcast and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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