DirecTV Help Pages

DirecTV Customer FAQ, Forum, and Online Help Desk

DirecTV Help @ support.directv.com
Customer Help
Average time to fix: (100 hours)
Busiest time: 9:30am
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Recent DirecTV help topics searched

I just want to pay my bill
Pay per view movie now recording that I did NOT order!
Receiver not working anywhere in the hhouze
i want to ask about channels
I have been trying to talk to a rep for two months . I have been on auto pay and my di...
Need to know if there's a promotion so my account monthly payment for cable will be in...
I’m getting error codes to refresh my service and to reset my receiver. I’ve tried to f...
I want to cancel my free * month subscription of HBO today.
how do i return my old hd box
Billing website is always wrong.
Directv is not working. Nothing appears. Phone number ***-***-*****Need a technican o...
I want to cancel my Home box and extra channel's. We can't afford the extra channels...
I want to cancel HBO. Please call me back so I can do that.
I have * TVs. Only * of them is getting "no signal". This has been happening frequentl...
Billing need to find balance on old account want to get new service
I am trying to put in a new debit card number bc I had to get a new card bc someone els...
I cannot sign in to my directv online account. My account number is *********.*I don’t...

Get help with my issue

DirecTV Online Help at support.directv.com - Info & Stats

Help desk addresshttps://support.directv.com/app/ask
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time100
Rank amongst all ways to reach them9
Other means of communicationphone, chat, facebook, twitter, web
Communication customer rating88%
Quality of help rating79%
Votes for online help6,821
When this was last updatedFri Dec 25 2020 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-238-3712

DirecTV Help Pages: What to Know

This is the DirecTV help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for DirecTV's best customer help page or faq or forum, this is the best entry point according to 226,548 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-238-3712) which we show above. Sometimes when you dig through the various help topics and volumes on support.directv.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from DirecTV agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting DirecTV: General Information

DirecTV has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with DirecTV using 5 different media: phone, chat, facebook, twitter, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-238-3712 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like DirecTV.

Do DirecTV and GetHuman work together?

GetHuman has no relationship with DirecTV and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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