FedEx Help Pages

FedEx Customer FAQ, Forum, and Online Help Desk

FedEx Help @ fedex.com
Customer Help
Average time to fix: (23 hours)
Busiest time: 2:45pm
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Recent FedEx help topics searched

My package has been stuck in Georgia for over three weeks. I am in Alabama. There is no...
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Package is not on time.
My package was due to be delivered ********** I paid $**.** shipping for FedEx home del...
Received notice of delivery by *** on *****. No updates available. Inquired by phone an...
I won't be home to get my FedEx package and the sender doesn't want the package held at...
Packaged marked delivered but missing.
My delivery is scheduled for today but it did not arrive and status is not updtaed yet
Package delivered to the wrong address
Hi - I would like to submit a review of my recent visit into one of your Print Centers...
I want to confirm that my package will be picked up tommorow.
I signed for a pickup I want to confirm that the package will be picked up tomorrow
package was to arrive *****. We still do not have it. We want to know where it is as it...
My mother ordered a shirt on December *th on Etsy from Paige & Co. It was sent from Ath...
Package delayed by a week and live plants die. talked to customer last week to discuss...
You have never lied to me about anything that you’re doing with your

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FedEx Online Help at fedex.com - Info & Stats

Help desk addresshttp://www.fedex.com/us/customersupport/index.html?cc=us
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:45pm
Average turnaround time23
Rank amongst all ways to reach them7
Other means of communicationphone, chat, email, facebook, twitter, web
Communication customer rating65%
Quality of help rating80%
Votes for online help336
When this was last updatedFri Dec 25 2020 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-463-3339

FedEx Help Pages: What to Know

This is the FedEx help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for FedEx's best customer help page or faq or forum, this is the best entry point according to 87,216 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-463-3339) which we show above. Sometimes when you dig through the various help topics and volumes on fedex.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from FedEx agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting FedEx: General Information

FedEx has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with FedEx using 6 different media: phone, chat, email, facebook, twitter, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-463-3339 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like FedEx.

Do FedEx and GetHuman work together?

GetHuman has no relationship with FedEx and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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