Verizon Help Pages

Verizon Customer FAQ, Forum, and Online Help Desk

Verizon Help @
Customer Help
Average time to fix: (20 hours)
Busiest time: 3pm
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Recent Verizon help topics searched

I made a payment Sunday prepaid and my service was canceled. I want it back.
I’m reaching out about my payment that is due....can I possibly pay the past due bill o...
I wish to discontinue service for ***-***-*****The phone has quit working.*Service was...
I need to speak with Verizon Collections about a charge off. How do I call Verizon coll...
How can i get a code to unlock my phone for free
Need to speak to a human.
I have a question about my bill.
I need a puk code to unlock my phone.
Trying to add a line to my account but website not working. I keep having problem after...
my phone doesn't work need to change to another provider and you need to unlock my pho...
Phone locked need a puk code
Dec **. Called placed order with Verizon for a transfer of ***-***-**** from Vonage to...
Just wanting to add a line to an existing account
My husband's phone got turned off but he already paid by credit card on Friday he's at...
My husband paid his bill by credit card Friday Friday night and cuz the service went ou...
Hello, I got my new phone a while back and I switched to a new phone because my bill wa...
Joi huggins****-***-******When I went to get this phone I asked for prepaid and it's no...

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Verizon Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3pm
Average turnaround time20
Rank amongst all ways to reach them11
Other means of communicationphone, chat, twitter, web
Communication customer rating82%
Quality of help rating61%
Votes for online help563
When this was last updatedFri Dec 25 2020 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-910-4366

Verizon Help Pages: What to Know

This is the Verizon help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Verizon's best customer help page or faq or forum, this is the best entry point according to 49,122 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-910-4366) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Verizon agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Verizon: General Information

Verizon has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Verizon using 4 different media: phone, chat, twitter, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-910-4366 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Verizon.

Do Verizon and GetHuman work together?

GetHuman has no relationship with Verizon and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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