AT&T Wireless Customer Service Phone Number

Hold time now: 21 mins (avg 16)
Best time to call: 8:15am
Free: Call Without Hold Time
New customers: 888-238-3712
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: From your cell phone say "Representative" or "Agent"
This is not the most popular AT&T Wireless phone number (it's ranked #3). Most customers call 800-331-0500 for support: Click here for best option

Other customers got on the phone recently because:

Im trying to activate my phone
Well I would if I didn't keep getting knock off my service and sent ack to my home
Want to make a payment can't get through to make the payment on line
We have been without at&t wi fi internet etc. We are current with our payments. It st...
The issue is I need to pay past due bill via ACH and pay my insurance so that we can ge...
You can't change the phone service without the unlocked code. I need this code for my phone
I need a repair person to come to my home and help me with my TV from Directv.
I have directv and one of my tv has been changed from English to Spanish. I need a rep...
My phone which is a different one it’s the ********** account got ran over and no longe...
I Need to speak to you about the appointment for today! Y’all are showing my appointmen...
I am trying to watch ESPN on my phone and And do not remember the username or password
We want to cancel wireless service on our two iPads. The acct is in Tara Severns name...
We want to end wireless service to our ipads. We have two.
Checking Imei on iPad originally purchased from at&t

Help me with my issue

AT&T Wireless Customer Service Phone Number 611 - Info & Statistics

Phone number to dial611
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-10pm EST
Best time to dial8:15am
Navigate phone maze to a humanFrom your cell phone say "Representative" or "Agent"
Average wait16
Current wait21
Rank (among phone numbers)3
Rank (overall)3
Alternate methodsphone or chat or web or facebook
Quality of communication68%
Quality of help69%
Customer votes7,291
Best phone number800-331-0500
Information last updatedThu Dec 24 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

AT&T Wireless's 611 Customer Service Number

This AT&T Wireless phone number is ranked #3 out of 10 because 72,204 AT&T Wireless customers tried our tools and information and gave us feedback after they called. The reason customers call 611 is to reach the AT&T Wireless Customer Service department for problems like Overcharges on my account, Billing issue, Complaint, Change or cancel service, Service or technical issue. As far as we can tell, AT&T Wireless has call center locations in India or Philippines or Montana or Colorado and you can call during their open hours Mon-Fri 8am-10pm EST. AT&T Wireless has 10 phone numbers and 14 different ways to get customer help. We've compiled information about 611 and ways to call or contact AT&T Wireless with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling AT&T Wireless

Calling AT&T Wireless at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from AT&T Wireless Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with AT&T Wireless's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting AT&T Wireless in General

While 611 is AT&T Wireless's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-331-0500 is their best customer phone number overall, and we have put together a comparison of their 14 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach AT&T Wireless help by calling them, is that other customers give their customer support at this number a 68% score for their communication skills and a 69% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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