Equifax is one of the three main credit reporting agencies in the United States. Many credit grantors, property managers, landlords and employers use its services to make business decisions. As a result, Equifax receives a lot of calls and requests for customer service each day.
There are many reasons why a person might call Equifax's telephone customer service:
Here are some tips for ensuring a productive call to Equifax phone-based customer service:
A Word About Free Annual Credit Reports
Federal law gives you the right to request one free credit report from each of the major credit bureaus each year. Don't call Equifax for this report, however. The free report can be obtained from annualcreditreport.com by calling 1-877-322-8228.
You also have a legal right to a free credit report under other circumstances, including:
If you've already requested your annual reports, you must contact each credit bureau, including Equifax, to receive additional free reports.
There appears to be a range of opinions on the efficacy of Equifax's customer service. While many people report that Equifax customer service representatives were able to help them in an efficient and timely manner, others have been less helpful.
Typical complaints include long wait times, automated voice systems that are easily triggered by background noise, and representatives who simply give callers a different number to call for assistance. In many cases, real help doesn't seem to be available when some people call Equifax.
Equifax customer support specialists can address many issues involving Equifax products, such as credit reports and credit monitoring services, as well as placing holds and freezes on reports in situations where identity theft or fraud may be an issue.
Representatives may also be able to assist with disputes to information on credit reports, as well as FICO(R) scores.
Equifax, like any other credit reporting bureau, is a reporting clearinghouse. It does not place information on credit histories, it only reports what creditors are transmitting to Equifax. While Equifax is required by federal law to investigate disputes, it is not authorized to add or remove information except under limited circumstances, which include a creditor authorizing the change or the failure of a creditor to prove that the information is valid.
In some cases, you may have to fax, mail, or upload supporting documentation to Equifax so that it can be reviewed as part of a dispute. Because of all these restrictions and processes, you may not be able to achieve quick results when attempting to dispute information on your credit report.
Calls to Equifax don't always go as planned. If you get off the phone with Equifax customer service and feel as though you haven't resolved anything, or are still confused about an issue, don't fret. There are still options available:
This is Equifax's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Equifax agent. This phone number is Equifax's Best Phone Number because 187,800 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-640-2273 include Unfreeze Credit, Freeze Credit, Dispute a Charge, Locked Account, Credit Score Change and other customer service issues. The Equifax call center that you call into has employees from India, Philippines and is open Mon-Fri 9am-5pm EST according to customers. In total, Equifax has 14 phone numbers. It's not always clear what is the best way to talk to Equifax representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 866-640-2273 is Equifax's best toll-free number, there are 18 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Equifax customers, is by calling their 800-846-5279 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-846-5279 for Customer Service. If you think this information is inaccurate or know of other ways to contact Equifax please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Equifax.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Equifax. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.