Wells Fargo is a financial services company that offers consumer and business banking services in the United States. As the fourth largest bank in the country, it isn't surprising that Wells Fargo gets a lot of customer service calls.
People call Wells Fargo customer support for a range of reasons, including:
Like many businesses, particularly banks, Wells Fargo has several divisions that each have their own customer service departments. In addition, some banking products, such as credit cards or debit cards, have special phone numbers for reporting loss, theft, or fraud.
Before calling Wells Fargo, make sure that you have the right number. You can find these numbers on Wells Fargo's website, on statements from Wells Fargo, or on the back of your debit or credit card.
Have pen and paper handy so that you can take notes during your call. If you can't get an issue resolved during your conversation with Wells Fargo, having details about the person who helped you, and what transpired, can be helpful while escalating your case.
There seems to be a range of opinions among Wells Fargo customers as to the value of the bank's phone-based customer service. Some people are happy with the level of service they received, others complain that Wells Fargo customer support is lacking in empathy, knowledge and, in some cases, the ability to follow through on promises made.
In one case highlighted on a prominent blog, a customer had made a banking error that caused her account to go into overdraft. Ultimately, hundreds of dollars were charged to her account in overdraft fees.
Unfortunately, Wells Fargo customer service representatives refused to provide assistance during this situation and it took third-party intervention to get the fees reversed so that the customer could get things back on track.
Wells Fargo phone bankers and customer service representatives can manage most banking and financial services issues, including opening accounts, facilitating account changes, researching suspicious transactions, initiating loans and credit card applications and addressing overdraft fees.
Transactions require signatures on physical documents, and, in some cases, these documents must be notarized. This sort of thing cannot be accomplished over the phone. In situations where a customer needs a replacement debit or credit card, here she will have to wait for the car to come in the mail, although they may be able to stop by a branch to get a temporary card that can be used in ATMs.
There are also banking products and services that must be accessed in person. These include cash and check deposits, as well as the purchase of money orders and cashiers checks. Complex banking matters, such as changing beneficiaries on accounts may also require an in-person visit to a Wells Fargo bank branch.
If your call to Wells Fargo customer service did not go as planned, don't fret. You still have options for achieving a resolution.
First, write down what happened during the call. Having this information in front of you can be helpful in further conversations with the bank.
Next, call Wells Fargo back. During your next call, you may end up speaking to a better trained or more experienced representative who can help sort out your problem or can, at least, offer a better explanation for what is taking place.
If the next representative you speak to next is still unable to help, try a different way of getting in touch. If you have a Wells Fargo account, you send Wells Fargo an email via its secure messaging system. Email provides you with a written record of your communication, which is often helpful.
Another option is to speak to a Wells Fargo banker in person. While it may be possible to do this on a walk-in basis, it may be wiser to schedule an appointment through the Wells Fargo website. This can minimize your wait time and ensure that this person that you speak to is capable of helping you with your issue.
A final option is to contact the Consumer Financial Protection Bureau, a federal agency that oversees banking and financial services issues in the United States. While this is a slow process, it can be an effective way of addressing a problem with Wells Fargo that cannot be resolved through other means.
This is Wells Fargo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wells Fargo agent. This phone number is Wells Fargo's Best Phone Number because 105,870 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-869-3557 include Account Access, Statement Request, Account Setup, Cancel Account, Overcharge on Account and other customer service issues. The Wells Fargo call center that you call into has employees from Arizona, Alabama, Utah, Maryland and is open 24 hours, 7 days according to customers. In total, Wells Fargo has 6 phone numbers. It's not always clear what is the best way to talk to Wells Fargo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-869-3557 is Wells Fargo's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Wells Fargo customers, is by calling their 800-956-4442 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 800-956-4442 for New Customers. If you think this information is inaccurate or know of other ways to contact Wells Fargo please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Wells Fargo.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Wells Fargo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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