AT&T Customer Care on Twitter

Getting AT&T's Attention on Twitter by GetHuman

@ATTCustomerCare
Customer Twitter Account
Usually replies within: 14.4286 hours
Best time to tweet: ~9am
#19 of 23 contacts
35,088 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting AT&T

I want to continue receiving a paper bill and NOT go paperless! The att.com*mypaperbill...
I want to continue receiving paper billing.
I need to talk to a billing supervisor about a direct tv charge.
Trouble with service going off at night
Retrieve text converation
during the last hurricane a pole was broken in my yard. Georgia power and Comcast has m...
i am switching one of my phones on my plan to verizon and they need my pin. i need to...
Very loud crackling noise on phone starting a few seconds after we answer a call, OR a...
Need to retrieve text messages.
want to make a change to my phone plan.
Talk about my phone plans
i want to continue getting a paper bill since I pay by check
Have not received $*** rewards card and was charged $** equipment fee after being told...

Get help with my issue

AT&T Twitter-based Customer Help - Stats

Twitter @ Handle@ATTCustomerCare
Call-back availableNO
Best hoursMon-Fri 7am-10am, Sat 7am-4pm CST
Right time to tweet them9am
Expected reply tweet14.4286
Issue turnaround time31
Rank (amongst all ways to contact)19
Legibility of messaging79%
Customer service rating76%
Customer votes35,088
Information last updatedFri Dec 25 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T Customer Service through Twitter

AT&T is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that AT&T will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM AT&T your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like AT&T that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that AT&T's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting AT&T

Of the 23 way(s) to get in touch with AT&T, customers like you claim that the best one is the 800-331-0500 option. From this page you can easily access all the possible contact information options for AT&T as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach AT&T? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact AT&T

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