American Airlines Customer Care on Twitter

Getting American Airlines's Attention on Twitter by GetHuman

@AmericanAir
Customer Twitter Account
Usually replies within: 11 hours
Best time to tweet: ~2pm
#10 of 10 contacts
34,118 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting American Airlines

I called to reschedule american airlines itinery, I left call back number, I received a...
Need to know how to get pass to help my ** year old mother off the plane.
Where to get a car seat checked for flight tomorrow
I have * yr old twins my husband an I booked a flight an hotel an car for next month to...
I would like to carry on a child’s car seat - is this permitted? Can I check it as lugg...
Cancel And receive refund for flight *****, Durango (dro) to Phoenix (phx) on Tuesday...
Need to request wheelchair to & from gate*For Margaret Roback. Record locator:*WOHFYX...
I would like to ask some questions about a flight that I cancelled because of COVID
Cancel flight coronavirus
I wanted to ask if the plane I was taking had tv screens on the back of the chairs.
I would like to transfer miles from my minor daughters account to mine. Both accounts a...
Mileage credit status. I entered the status online to request credit for mileage, but a...
Can I get help with my connecting flight

Get help with my issue

American Airlines Twitter-based Customer Help - Stats

Twitter @ Handle@AmericanAir
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them2pm
Expected reply tweet11
Issue turnaround time41
Rank (amongst all ways to contact)10
Legibility of messaging47%
Customer service rating68%
Customer votes34,118
Information last updatedFri Dec 25 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

American Airlines Customer Service through Twitter

American Airlines is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that American Airlines will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM American Airlines your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like American Airlines that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that American Airlines's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting American Airlines

Of the 10 way(s) to get in touch with American Airlines, customers like you claim that the best one is the 800-433-7300 option. From this page you can easily access all the possible contact information options for American Airlines as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach American Airlines? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact American Airlines

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