FedEx Customer Care on Twitter

Getting FedEx's Attention on Twitter by GetHuman

@fedexAl
Customer Twitter Account
Usually replies within: 10 hours
Best time to tweet: ~10:15am
#5 of 9 contacts
5,586 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting FedEx

still waiting on an answer for my claim.
You have to do it with your family
I need to specify the apartment number on a package I have shipped
Shipping issues need agent
package still has not updates for more than a week!!!
I am trying to create a new account for FedEx Delivery Manager but the system is unavai...
FedEx texted stating that a package was delivered to my front porch this morning at...
Shipment ************ appears stuck on delivery truck in Council Bluffs, Ia
I have two packages that were scheduled to arrive today and have been delayed for some...
Tracking * *************I am trying to find out when my package will arrive. It was sup...
The FedEx driver left a DoorTag number that he was to lazy to tag to the package. We ar...
I need to correct a shipping address.
My item has been out for delivery twice and still has not been delivered. Would like to...

Get help with my issue

FedEx Twitter-based Customer Help - Stats

Twitter @ Handle@fedexAl
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them10:15am
Expected reply tweet10
Issue turnaround time17
Rank (amongst all ways to contact)5
Legibility of messaging89%
Customer service rating74%
Customer votes5,586
Information last updatedFri Dec 25 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

FedEx Customer Service through Twitter

FedEx is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that FedEx will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM FedEx your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like FedEx that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that FedEx's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting FedEx

Of the 9 way(s) to get in touch with FedEx, customers like you claim that the best one is the 800-463-3339 option. From this page you can easily access all the possible contact information options for FedEx as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach FedEx? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact FedEx

Other FedEx Twitter Accounts

@FedexRobin

More Companies on Twitter

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