Sprint Customer Care on Twitter

Getting Sprint's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 8 hours
Best time to tweet: ~1:45pm
#6 of 9 contacts
4,443 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Sprint

Couldn't call out incoming call during conversation they can't hear me then get disco...
Wrong address for refund
My fiance passed away i have his phone i wish to use the phone i need to know how to ge...
Do not like phone. Slow and extremely hreavy
My phone was suspended.
how do I return a phone that you need back ??can not access phone , called rep. said ne...
need to return a phone service canceled
wondering what debt collector sprint would've sent my bill to
Billing error and iPad plan issue
Turkey for * months for graduate program. Need Internet Data. Please unlock phone!
Phone stuck , can’t turn off
Men I cracked my fone and I was maybe hoping an upgrade pls
I would like to unlock my iPhone ** I am in turkey and need a date a Sim card to put in...

Get help with my issue

Sprint Twitter-based Customer Help - Stats

Twitter @ Handle@sprintcare
Call-back availableNO
Best hoursMon-Sat 7am-11pm, Sun 10am-7pm EST
Right time to tweet them1:45pm
Expected reply tweet8
Issue turnaround time21
Rank (amongst all ways to contact)6
Legibility of messaging56%
Customer service rating61%
Customer votes4,443
Information last updatedFri Dec 25 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Sprint Customer Service through Twitter

Sprint is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Sprint will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Sprint your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Sprint that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Sprint's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Sprint

Of the 9 way(s) to get in touch with Sprint, customers like you claim that the best one is the 888-211-4727 option. From this page you can easily access all the possible contact information options for Sprint as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Sprint? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Sprint

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