T-Mobile Customer Care on Twitter

Getting T-Mobile's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 14 hours
Best time to tweet: ~3:30pm
#14 of 16 contacts
4,029 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting T-Mobile

Unlock a paid off t-mobile device
I have an old outstanding bill from **** and need to pay it, please advise? Thank You...
Need to cancel home internet. Been on hold * hours
Line doesn't give me any way to log in using my email and I'm not sure what to do and I...
I have a Samsung tablet and I thought it was unlock but it’s not I tried to put other s...
I have tried all day to get a rep to tell me how much I owe on my phone. I scheduled ca...
Talk to someone about switching lines
I'd like to re-open my suspended account.*Phone number for account: **********
I want to convert my postpaid sim card to prepaid . But as that sim card is deactivated...
I want access to my online account.
I have Issues with my bill.
No Service. I can't call or text and don't have another phone here to call from.

Get help with my issue

T-Mobile Twitter-based Customer Help - Stats

Twitter @ Handle@TMobileHelp
Call-back availableNO
Best hours5am-10pm PST
Right time to tweet them3:30pm
Expected reply tweet14
Issue turnaround time24
Rank (amongst all ways to contact)14
Legibility of messaging88%
Customer service rating53%
Customer votes4,029
Information last updatedFri Dec 25 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

T-Mobile Customer Service through Twitter

T-Mobile is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that T-Mobile will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM T-Mobile your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like T-Mobile that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that T-Mobile's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting T-Mobile

Of the 16 way(s) to get in touch with T-Mobile, customers like you claim that the best one is the 800-937-8997 option. From this page you can easily access all the possible contact information options for T-Mobile as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach T-Mobile? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact T-Mobile

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