Verizon Wireless Customer Care on Twitter

Getting Verizon Wireless's Attention on Twitter by GetHuman

@VZWSupport
Customer Twitter Account
Usually replies within: 9 hours
Best time to tweet: ~9:30am
#10 of 12 contacts
5,732 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Verizon Wireless

I switched my phones from personal to business last month on November **th. There is a...
I AM TRYING TO TRANFER TO MY NEW PHONE AND IT ONLY SAID ON MY PHONE CONNECTING PLEASE WAIT
I want to see if there is a warranty on a phone
My jetpack is not working... no computer service
I was on the phone with verizon wireless for a few hours and I'm not sure if the order...
received an email stating my account was changing. transfer request declined*expired...
Hi, I’d like to cancel a line that wasn’t ported over. I wish to keep the remaining * lines.
need to activate Apple Music subscription through verizon
Purchasing an iPhone ** Pro Max
I had an incident come up that resulted in a higher bill. I want to see if some credits...
*) I need to cancel service for a line on my account, ***-***-****.**) I need to review...
MMS group messages are not received properly on Android Messages app.
internet setup people did not come

Get help with my issue

Verizon Wireless Twitter-based Customer Help - Stats

Twitter @ Handle@VZWSupport
Call-back availableNO
Best hoursMon-Fri 7am-10pm, Sat-Sun 7am-4pm CST
Right time to tweet them9:30am
Expected reply tweet9
Issue turnaround time16
Rank (amongst all ways to contact)10
Legibility of messaging59%
Customer service rating68%
Customer votes5,732
Information last updatedFri Dec 25 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Verizon Wireless Customer Service through Twitter

Verizon Wireless is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Verizon Wireless will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Verizon Wireless your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Verizon Wireless that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Verizon Wireless's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Verizon Wireless

Of the 12 way(s) to get in touch with Verizon Wireless, customers like you claim that the best one is the 800-922-0204 option. From this page you can easily access all the possible contact information options for Verizon Wireless as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Verizon Wireless? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Verizon Wireless

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Paying Too Much for Your Plan?

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